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Get in Touch

Our support team is just a call, message, or chat away.
Service PIN: If you are a customer, please provide your Service PIN when calling support. You can find it in the Finder Portal app, in the menu under your name.

+49 (0) 2292 39 499 59
support@paj-gps.com
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Office hours:

Monday – Friday: 9 a.m. – 4 p.m. (CET)

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What does the service package subscription include?

FREE REPAIR FOR MATERIAL DAMAGE CAUSED BY:

  • Material defects
  • manufacturing defects
  • Wear and tear (for original batteries)
  • Accident (impact and fall) in case of malfunction
  • Water, moisture and sand damage

Other benefits:

  • No customer deductible
  • In the event of a total loss, 1 free replacement per year with a refurbished device of the same type and quality
How many people can log in at the same time with the same access on different cell phones?

There is basically no limit here. With the access data for the FINDER portal, any number of people can log in from different devices. However, it is recommended that settings in the portal are only made from one device.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

How much does the service package subscription cost?

We offer different subscription durations to give you more flexibility:

  • Duration: 1 month
    • Billing: monthly
    • Price: €3.50
    • Equivalent to: €3.50 per month
  • Duration: 6 months
    • Billing: every 6 months
    • Price: €18.00
    • Equivalent to: €3.00 per month
  • Duration: 1 year
    • Billing: annually
    • Price: €30.00
    • Equivalent to: €2.50 per month
  • Duration: 2 years
    • Billing: every 2 years
    • Price: €48.00
    • Equivalent to: €2.00 per month

Note: The cost of the service package subscription is billed together with your Finder-Portal license. The subscription duration is tied to the length of your Finder-Portal license. Once your Finder-Portal license ends, the service package subscription will also automatically terminate.

How do I get the service package?

As soon as you have received your FINDER, you can register it here. Once you have selected the portal term, you can include the service package subscription there.

If you already have an active Finder portal license, you can contact us at any time by telephone or in writing to take out this at a later date.

Which SIM card do I need for my GPS Tracker / PAJ FINDER?

You do not need a SIM card for your FINDER, as each device is already equipped with its own SIM card from the factory. This is automatically activated when your FINDER is activated.

The integrated M2M SIM does not prefer a specific mobile network but is based on the best local reception. Your FINDER can therefore connect to the strongest mobile network at any location. If a network fails or offers poorer reception, the device automatically connects to the strongest mobile network.

Which is the right GPS tracker / FINDER for me?

We have different FINDERs for different areas of application.

Perhaps our online purchase advisor tool will help you to find the right device for you.

https://www.paj-gps.co.uk/gps-tracker-buyers-guide-2024/

We would also be happy to advise you personally here to clarify which FINDER is the right one for your area of application. Simply get in touch with us.