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Service PIN: If you are a customer, please provide your Service PIN when calling support. You can find it in the Finder Portal app, in the menu under your name.

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Monday – Friday: 9 a.m. – 4 p.m. (CET)

FAQ
Have questions, We got answers.
Everything you need to know about our process, and how we deliver results.
Can I test the app before I decide?

Yes! You can explore all the features and functionalities of the platform by visiting https://v2.finder-portal.com/ and logging into our demo account for a hands-on experience.

Is the portal easy to use? Is there a manual or introduction?

Yes, you can find comprehensive information about the FINDER Portal here. Additionally, our mobile app features a guided tour to help you easily navigate all the tools and settings available.

How do I get access after purchasing?

Accessing the portal is a simple 3-step process:

Activate: Go to the activation page on our website and enter your device ID.

Subscribe: Choose the plan that fits you best (Monthly, Yearly, or Bi-yearly).

Log In: Once payment is complete, you can log in to the Finder Portal via your web browser or our mobile app.

Which subscription types are available and which suites the best to me?

To help you choose the right plan for your vehicle or asset, we offer two main subscription types: BASIC and Premium.

The BASIC plan is the ideal choice for users seeking reliable, everyday security and real-time theft protection. It includes LIVE tracking, full access to the FINDER Portal, and all alarm functions, while storing your route data for up to 3 days. This plan is highly cost-effective, starting at £10 billed monthly, but you can save significantly by choosing the 1-year plan for £6 per month (£72 billed annually) or the 2-year plan for just £4.50 per month (£108 billed every 2 years).

The Premium plan is designed for those who need more advanced monitoring and long-term data. Along with everything in the Basic plan, you get an extended 365-day location history, which is perfect for business mileage logs or reviewing past travels. It also adds Satellite, 3D, and Outdoor maps, Priority 24/7 support, and a Lifetime Warranty on your device for as long as it remains activated. You can choose a 6-month plan for £8.50 per month (£51 billed every 6 months), a 1-year plan for £6.50 per month (£78 billed annually), or our best value 2-year plan for £5 per month (£120 billed every 2 years).

If you simply need to know your tracker’s location in an emergency, the BASIC 2-year plan offers the best value. However, if you require a full year of history and the peace of mind of a lifetime warranty, the Premium 2-year plan is the best choice for complete coverage.

Do I need a subscription to use my tracker?

Yes. Your PAJ tracker comes with an integrated M2M SIM card that automatically finds the best available mobile network upto 100 countries. The subscription covers this data connection and gives you full access to the Finder Portal features. Without it, the device cannot transmit its position.

What is the Finder Portal?

The Finder Portal is our all-in-one tracking platform. It’s where your tracker sends its data, allowing you to see its location on a map, view history, and manage settings. Think of it as your personal control center for security.