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FAQ
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Everything you need to know about our process, and how we deliver results.
How do I set a Geofence in the FINDER Portal?

Navigate to the Device List menu and select the tracker you wish to configure. Under the Alarms tab, locate the Geofence setting. From here, you can define a virtual boundary on the map to receive alerts whenever the tracker enters or exits that area.

How do I set a speed alarm limit in the FINDER Portal?

Navigate to the Device List menu and select the tracker you wish to configure. Under the Alarms tab, locate the speed alarm setting and input the specific speed limit that will trigger the alert.

How do I disable alarms for my tracking device?

Navigate to the Device List menu. From there, you can use the Alarm On/Off toggle switch next to each tracker in your account to enable or disable alerts.

Can I create additional users for my FINDER Portal account?

Yes. Within the User Management tab, you can create new user profiles and establish hierarchical access levels. You can assign specific roles—such as Admin, Manager, or User—each with tailored permissions and functionality restrictions based on their responsibilities.

How do I add additional email addresses for alerts?

Navigate to App Settings and select the Alarms tab. From there, you can add up to three email addresses of your choice to receive notifications.

How do I change the distance units in the FINDER Portal?

Navigate to App Settings and select the Map tab. From there, you can use the dropdown menu to select your preferred distance unit (e.g., Kilometers or Miles).

How can I change the display language in the FINDER Portal?

Navigate to App Settings and select the General tab. There, you can choose your preferred language from the available options in the dropdown menu.

Where can I view active alarms on the FINDER Portal?

You can view real-time active alarms for your GPS tracker in the Message Center of the FINDER Portal. For a historical log of all past alerts, simply navigate to the Alarm Summary section.

What are the dashboards available in FINDER Portal?

The FINDER Portal features intuitive dashboards for Distance, Speed, Journey/Break, and Activity. By transforming daily data into clear, graphical visualizations, FINDER makes it easy to monitor performance and identify trends at a glance.

How do I share the location of a device?

The FINDER portal offers a live sharing link function. You can share your real-time location with family, colleagues, or the police in emergencies such as theft or robbery.