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Which Tracker for Me?

Find the right tracker for your needs.

FAQ

Quick answers to common questions

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Tell us a bit about your situation and we'll get back within 12 hours.

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Your device ID from the PAJ Finder Portal — speeds up support.
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We'll call you back within the selected window. Callbacks run Monday to Friday, 9:00–16:00 (UK time).

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Service PIN: If you are a customer, please provide your Service PIN when calling support. You can find it in the Finder Portal app, in the menu under your name.

+49 (0) 2292 39 499 59
support@paj-gps.com
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Office hours:

Monday – Friday: 9 a.m. – 4 p.m.

FAQ
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Everything you need to know about our process, and how we deliver results.
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Which power adapter can I use to charge the device?

Please use only a power adapter with the following specifications:

Input: 100–240 V

Output: 5 V / 1000 mA (1 A)

Using a power adapter with a higher or lower output voltage may cause charging issues. In some cases, the battery may be damaged or the device may not charge properly.

If you are unsure, please check the specifications on your power adapter before charging the device.

Can I test the app before I decide?

Yes! You can explore all the features and functionalities of the platform by visiting https://v2.finder-portal.com/ and logging into our demo account for a hands-on experience.

Is the portal easy to use? Is there a manual or introduction?

Yes, you can find comprehensive information about the FINDER Portal here. Additionally, our mobile app features a guided tour to help you easily navigate all the tools and settings available.

What happens if I need help?

We are here for you! You can access our extensive online Help Center, or contact our support team 24/7

Can I cancel my subscription at any time?

Yes. We offer flexible plans. If you choose the monthly option, you can cancel at the end of any billing month. For long-term plans (1 or 2 years), you can cancel before the next renewal date directly through your account settings.

Can I access the Portal on my phone?

Yes! While you can use any web browser, we recommend downloading the PAJ Finder Portal App (available on iOS and Android) for the best mobile experience and instant push notifications.

Can I manage multiple trackers in one account?

Yes, our FINDER Portal is built for “Central Device Management,” allowing you to monitor an entire fleet or all your family’s vehicles from a single account.

Key details include:

Unlimited Devices: Add as many PAJ trackers to one view as you need.

Subscription per Tracker: Please note that each individual device requires its own active subscription to be managed within the portal.

This setup makes it easy to oversee multiple assets simultaneously while ensuring each one has its own dedicated connection and data plan.

Is my data secure?

Security is our top priority. Your data is stored on high-security servers in the EU and is fully encrypted. We follow strict GDPR guidelines to ensure your location history and personal information remain private.

Can I view past trips?

Yes! Depending on your subscription plan, you can store and view your Route History for up to 365 days. You can replay any journey on the map and see exactly where the device was at any given time.

How does the Digital Logbook work?

Our Digital Logbook takes the hassle out of tracking by automatically recording every journey for you. It captures essential data—including start and end times, duration, and average speed—and even offers automatic categorization for your trips.

This feature is perfect for:

Business Users: Effortlessly document mileage for tax or reimbursement purposes.

Families: Keep a reliable record of travel habits and frequent routes.