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Service PIN: If you are a customer, please provide your Service PIN when calling support. You can find it in the Finder Portal app, in the menu under your name.
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Everything you need to know about our process, and how we deliver results.
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How do I change the distance units in the FINDER Portal?
Navigate to App Settings and select the Map tab. From there, you can use the dropdown menu to select your preferred distance unit (e.g., Kilometers or Miles).
How can I change the display language in the FINDER Portal?
Navigate to App Settings and select the General tab. There, you can choose your preferred language from the available options in the dropdown menu.
Where can I view active alarms on the FINDER Portal?
You can view real-time active alarms for your GPS tracker in the Message Center of the FINDER Portal. For a historical log of all past alerts, simply navigate to the Alarm Summary section.
What are the dashboards available in FINDER Portal?
The FINDER Portal features intuitive dashboards for Distance, Speed, Journey/Break, and Activity. By transforming daily data into clear, graphical visualizations, FINDER makes it easy to monitor performance and identify trends at a glance.
How do I share the location of a device?
The FINDER portal offers a live sharing link function. You can share your real-time location with family, colleagues, or the police in emergencies such as theft or robbery.
Is the FINDER portal secure?
Absolutely. All data is encrypted, and regular updates ensure that your information is protected against new threats. Furthermore, we adhere to strict data protection regulations to safeguard your data.
Which devices are compatible with the FINDER portal?
The FINDER portal works on desktops, tablets and smartphones and is available for iOS and Android.
Where can I find my Service PIN?
When calling our support team, please provide your Service PIN.
You can find your Service PIN in the Finder Portal app. Simply open the menu and look under your name.
How can I place an order?
You can find all our products in our store. In addition to our appliances, you can also purchase accessories. Do you need advice? Take a look at our purchase advisor page or contact us personally.
What payment methods are available?
Payment options in our online store:
– Prepayment / bank transfer
– Direct bank transfer
– Credit card
– Apple Pay
– Google Pay
– PayPal
We have summarized the information for you here: Payment options at PAJ. Payment options for the license in the FINDER Portal:
– PayPal
– Apple pay
– Google pay
If none of the above payment options are available to you, you can also transfer an annual license in the form of an invoice. Please contact our customer service for this.
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