Do you have the feeling that you have ordered something else?

Please contact our customer service directly to clarify your request.

Please have your order number ready, which you will find in your e-mail order confirmation. All the details of your order are also listed there.

Don’t forget to include photos of the delivery you received to help us clarify your request.

You can cancel your order within 30 days of purchase.

To do so, follow the instructions described on our website: How can I return my item?

If you ordered electronically, please send us an e-mail to support@paj-gps.com

As soon as we have received your valid revocation and checked the device, we will get back to you shortly and then refund the costs within a few days.

Click here to go directly to the new FINDER Portal V2. If you have any further questions about the FINDER Portal, please visit our specially developed and illustrated help page.

You have the option of connecting several devices to one FINDER portal account. This allows you to see several FINDERs on one card at the same time, which can be distinguished by different colors, for example.

However, it is important to note that a separate subscription must be taken out for each device. This is because each GPS tracker uses its own SIM card and therefore incurs connection costs.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

Yes, the FINDER offers the option of activating several alarms simultaneously. The available alarms may vary depending on the FINDER model.

Possible alarms that can be activated are :

• SOS
• Shock
• Power interruption
• Drop alarm
• Ignition alarm
• Speed alarm
• Enter/exit area

Yes, this is possible. You can specify up to 3 e-mail addresses which should receive alarms. This means that different people can be informed about alarms from your FINDER at the same time.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

The route data of your devices and the overview of alarms triggered in the last 365 days are automatically saved in the portal. After this time or if you cancel your subscription, the data will be deleted from your account.

If you would like to keep the data, you can download the alarm overview and route data from the portal beforehand and save it locally on your PC or smartphone.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

Yes, for example, if you have taken out a monthly subscription, you can cancel it at the end of the month and then sign up again at any time if you need to. You can also pause the subscription and simply reactivate it when you need it again.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

This is the location of the device you are using to access the FINDER portal. For example, the location of your PC, tablet or smartphone.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

You can make your FINDER accessible to other people via a share link. This enables these people to access the position or route of the device.

In the PORTAL Finder V2 (new):

1. Open the menu at the top left and select “Device management”.
2. Click on the gear icon next to the ID number of the device.
3. Activate the “Share” option.
4. Copy the generated link or send it directly.

People who have access to the link can only see the current position of the FINDER and the route previously defined by the main user. All other functions and configuration options are hidden.

In the PORTAL-Finder V1 (old)

1. Navigate to the settings menu by clicking on the gear icon and then on “DEVICE MANAGEMENT”.
2. Select the device you wish to share.
3. You will find the sharing link at the bottom of the settings. Copy this link and share it with the desired person. Alternatively, you can also send it directly by email.

People who have access to the link can only see the current position of the FINDER and the route previously defined by the main user. All other functions and configuration options are hidden.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.