Support
How can we help you?
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- FINDER Portal App
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Can I customize the Portal interface for my needs?
Yes, in App Settings you can configure:
General: Dark mode, menu button preferences, map menu settings
Map: Display and performance settings
Notifications: Alert recipient management
App Modes: Presets for Vehicles, Pets, People, or Business use
What is the difference between different app modes?
The App Modes provide preset configurations optimized for different use cases:
Vehicle mode: Optimized for cars, trucks, fleet management
Pet mode: Settings for animal tracking
People mode: For personal safety tracking
Business mode: Unlocks enterprise features like user management
Enabling all modes gives access to full functionality
Where can I manage my subscriptions and licenses?
In the Account section you can:
View all orders
Download invoices
Manage licenses (add new, pause, reactivate)
Update payment methods
Modify account details
Is there any difference between the mobile app and desktop version?
Both platforms offer the same core functionality. The main differences are:
Desktop: Better for detailed analysis, multi-vehicle overview, extensive report generation
Mobile: Perfect for on-the-go monitoring, quick checks, field management
Both sync in real-time, so you can switch between them seamlessly.
How do I stop a device from tracking in the FINDER Portal?
Navigate to the Device List menu and select the tracker you wish to update. Under the Settings tab, you will find the Non-Tracking Mode option. Use the toggle switch to activate or deactivate this mode as needed.
How do I set a Geofence in the FINDER Portal?
Navigate to the Device List menu and select the tracker you wish to configure. Under the Alarms tab, locate the Geofence setting. From here, you can define a virtual boundary on the map to receive alerts whenever the tracker enters or exits that area.
How do I set a speed alarm limit in the FINDER Portal?
Navigate to the Device List menu and select the tracker you wish to configure. Under the Alarms tab, locate the speed alarm setting and input the specific speed limit that will trigger the alert.
How do I disable alarms for my tracking device?
Navigate to the Device List menu. From there, you can use the Alarm On/Off toggle switch next to each tracker in your account to enable or disable alerts.
Can I create additional users for my FINDER Portal account?
Yes. Within the User Management tab, you can create new user profiles and establish hierarchical access levels. You can assign specific roles—such as Admin, Manager, or User—each with tailored permissions and functionality restrictions based on their responsibilities.
How do I add additional email addresses for alerts?
Navigate to App Settings and select the Alarms tab. From there, you can add up to three email addresses of your choice to receive notifications.
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