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Working hours: Monday – Thursday: 9:00 – 16:00 o’clock Friday: 8:00 – 14:00 o’clock

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Frequent asked questions and answers

Payment failed – how can I re-initiate the payment?

To re-initiate payment for your license, please proceed as follows:

In the V2 Portal:

In your account, click on the menu icon at the top left and then on “Account”.

In the app, the menu icon is at the bottom left. Or in the V1 portal, click on the “Settings” icon at the top right. Then select “My portal account”.

Here you will find the menu item “Orders”.

Find the failed order and click on the “Pay” button.

You will also be asked to enter new payment details. If you go through the steps and initiate the payment again, the subscription will continue with the new payment method.

If this does not work, you will have to cancel the subscription and take out a new one.

Why does the mileage in the logbook not match the speedometer display?

Especially if you have had the logbook for some time, it is possible that the kilometers in your logbook may differ from the actual speedometer reading. The reason for these differences is the way in which the distances traveled are calculated.

While your vehicle calculates the kilometers using the wheel revolutions, the individual waypoints recorded by your GPS tracker are added together in the logbook.

For this reason, we would recommend that you regularly check the mileage information in the logbook or compare it with the actual mileage from your vehicle. If you notice any differences, you can easily correct them in the logbook online or contact us by e-mail at if you have any further questions.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

What data is required for a support request?

We need the ID number of your FINDER and the e-mail address with which you registered in the FINDER portal or placed the order. This will be compared directly with our system to ensure that your request can be processed more quickly. Please also have your registered address ready for data comparison.

This guarantees that only you as the owner have access to the information.

Why is the product seal open/damaged?

The seal on the Amazon order was already open:

First of all, we would like to apologize for the fact that the seal was already open. In this case, the items are shipped directly via Amazon, which means that we unfortunately have no influence on the shipping process.

Nevertheless, the fact that the seal has been opened does not necessarily mean that there is a fault. If you cannot detect any damage to the device or accessories, we would ask you to test the device normally and give us feedback if any faults occur. It is possible that the seal was only damaged during the shipping process without the packaging being opened.

The seal on your order via our store was opened or damaged?

Please proceed as mentioned above. You are also welcome to contact us directly so that we can check the device.

Can I test or try out the GPS Tracker / FINDER first?

We have set up a test account so that you can see our tracking portal for yourself. It contains a Test FINDER that regularly records routes. You can log in to the test account as follows:

  1. Download the FINDER Portal v2 app from the App Store or Google Play Store.
  2. Open the app and click on “Demo account login”.
  3. Log in and test **.
  4. Optionally, you can also simply log in at

*As several customers have access to the account, we would not recommend activating the sending of messages permanently.

**Whether you allow the app

Questions? Look here

Frequent asked questions and answers

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